Refunds & Cancellation

1.What this covers

This policy is about your JuanService subscription — the fee a business pays us to use the platform. It does not cover the deposits or payments your own customers make when they book with you: those are set by you and processed through your own payment gateway, and any refund of a booking deposit is made by you, not by JuanService.

2.Cancelling

You can cancel your subscription yourself at any time from your account. Cancelling stops the next renewal; you keep access until the end of the period you’ve already paid for. If you change your mind before the period ends, you can undo the cancellation and continue as normal.

3.Free trial

New businesses can try JuanService on a 14-day free trial. If you cancel before the trial ends, you won’t be charged. If you don’t cancel, the plan you selected begins and the first payment is taken.

4.When we refund

We’ll refund your subscription fee in these situations:

• New subscribers: within 14 days of your first payment, if the service isn’t what you expected and you haven’t made substantial use of it.
• Accidental renewals: if a renewal charged you unintentionally, tell us promptly and, provided you haven’t made significant use of the new period, we’ll refund it.
• Billing errors: duplicate or mistaken charges are refunded in full.
• Extended outages: if a prolonged failure on our side prevented you from using paid features, we’ll make it right.

5.What we don’t refund

We generally don’t refund periods you’ve already used, or a subscription you simply forgot to cancel after the refund window has passed. If you’re unsure, reach out — we’d rather talk it through.

6.Your statutory rights

Nothing in this policy limits any mandatory consumer rights you have under the law that applies to you.

7.Timing

Approved refunds are issued by Paddle (our merchant of record) to your original payment method, normally within 5–10 business days, depending on your bank or provider.

8.Your data isn’t held hostage

Cancelling or being refunded doesn’t delete your data on the spot — you can export what you need first, and closing the account removes it afterwards. (See our Privacy Policy.)

9.Contact

Need help with billing or a refund? Email support@juanservice.com.